live chat

WITH LIVE CHAT APP, OUR AGENTS CAN OFFER YOUR WEBSITE VISITORS ON-DEMAND HELP, ENHANCE SUPPORT AND INCREASE SALES TO BOTH PROSPECTIVE & CURRENT CUSTOMERS

ENQUIRY FORM

SMART ENQUIRY FORM CAPTURES DETAILS OF CUSTOMER REQUEST AND CREATES A TICKET FOR THE RELEVANT STAFF TO ATTEND TO; ENQUIRY CAN BE PLACED DIRECTLY ON A STAFF CALENDAR

CHAT AVAILABLE

IN A PASSIVE MODE, CLIENTS WILL SEE A CHAT BOX SHOWING THAT CHAT AGENTS ARE AVAILABLE ONLINE AND CLIENTS CAN INITIATE A REQUEST TO CHAT TO AN AGENT BY CLICKING ON THE CHAT BOX

customer details

SINCE ALL OUR APPS ARE ONLINE AND INTEGRATED; AGENTS, WITH YOUR PERMISSION, CAN ACCESS CUSTOMERS INFORMATION ON APPS AND RESOLVE THEIR ISSUES OR RELAY TO YOU IF UNABLE

REAL PRESENCE

YOUR WEBSITE CAN BECOME A REAL SELLING & CUSTOMER SERVICE PORTAL; SAY IF A VISITOR STAYS TOO LONG ON SITE, AGENTS CAN CHAT PROMPT AND ANSWER THEIR SERVICE OR SALES ENQUIRY